A survey conducted by the Berrien County Trial Court has found users overall satisfied with its services. The court tells us it used a survey administered in courts statewide, asking people questions about whether the court was accessible, timely, and fair, and if they were treated with courtesy and respect by judges and court staff. Created by the State Court Administrative Office to ensure accuracy, the survey is designed to help courts identify strengths, weaknesses, and to give feedback to employees. The Berrien County Trail Court says it found 93% of court users said they were treated with courtesy and respect by staff, 80% of court users said the way the judge or magistrate handled their case was fair, and 82% of were able to get their business done in a reasonable amount of time. Court Administrator Carrie Smietanka-Haney says the goal is to “make each member of the public’s court experience as positive as it can be.”
