From the Associated Press — Michigan residents who visit secretary of state offices will always need an appointment. Secretary of State Jocelyn Benson said Thursday she is making permanent a change that was done to curb COVID-19. Gone for good is the pre-pandemic ability to go to a branch and wait in line. Benson calls it an “antiquated, inefficient, take-a-number system that nobody liked.” She says appointment slots will be increased by 10% in coming months with tighter scheduling, enabling the government to serve roughly 35,000 more residents a month.
